Frequently Asked Questions

Get answers to common questions about Steam Eye Mask.

Yes. Our Steam Eye Mask uses gentle, controlled warmth and hypoallergenic materials. Tell your therapist about any skin sensitivities or recent procedures; we'll adjust temperature or skip the add-on to ensure comfort and safety.

Typically ten to twenty minutes depending on service length and client preference. Your therapist times the mask to maximize relaxation without overheating. You may request longer or shorter application, or removal at any time for your comfort.

We recommend removing contact lenses before treatment to avoid irritation. If you cannot remove them, let your therapist know and they will monitor temperature and moisture closely to minimize discomfort and protect your lenses and eyes.

Certain conditions like recent eye surgery, severe dry eye, eyelid infections, or uncontrolled hypertension may rule out use. Always disclose medical history and medications during intake; your therapist will recommend safe alternatives when the mask isn't appropriate.

The warmth can soften creams and light makeup, so we suggest removing eye makeup beforehand. If you have applied serums or oils, mention them so your therapist can protect linens and adjust placement to prevent smudging or product migration.

Yes, it's available as an add-on for most massages and facials, adding a brief, soothing element to your session. If scheduling is tight or contraindications exist, we'll advise alternatives or reserve availability during booking.